If you have received an item or items that you did not order, or received items that
were damaged or faulty, please let us know ASAP and return them to us within a 30-
day period so we can send you the correct or replacement item/s. We will of course
refund you the return postage in full. (You can also request a refund instead of
replacement if you wish.)
If you have just changed your mind about an order (no problem!), please let us know
ASAP and return any items you do not want within a 30-day period in a re-saleable
condition (items must be unopened, seals intact, and all packaging must remain in
pristine re-saleable condition) for a full refund less the original postage and packing
charge. Please make sure that you send items back securely packed and by an
insured service, as we cannot refund items lost or damaged during the return transit.
(On request, they will be sent back to you.)
For partial returns, volume, bundle and other special-offer discounts will not apply to
product kept, unless goods are being returned because they are faulty. Therefore,
after the refund you will end up paying what you would have if you had bought only
the items that you are keeping.
We issue refunds as soon as we receive return goods, although they may take up to
a week to process through to the customer’s credit card.
Please note that refunds for international orders will not include shipping costs for
orders returned to us due to unpaid customs charges or because the products are
not legal to import into your country. So please check, before placing international
orders, whether the products you are ordering can be imported, and what customs
charges are likely to be.
If you have paid by bank transfer, we will transfer the money back to you, although
we will not cover any bank transfer fees or currency exchange costs.