All information regarding the processing of your personal data is contained in the Privacy Policy, which you can find at www.petimune.sk. As you are certainly aware, we primarily communicate remotely. Therefore, the same applies to our Agreement — it is concluded through means of remote communication, which allow us to reach an agreement without our and your physical presence at the same time.
If any part of the Terms contradicts what we have agreed upon during your purchase process on our E-shop, the specific agreement shall take precedence over these Terms.
1. SOME DEFINITIONS
1.1 Price means the amount you will pay for the Goods;
1.2 Shipping Price means the amount you will pay for the delivery of the Goods, including the packaging cost;
1.3 Total Price is the sum of the Price and the Shipping Price;
1.4 VAT means value-added tax according to applicable laws;
1.5 E-shop means the online store operated by Us at www.petimune.sk, where the purchase of Goods takes place;
1.6 Invoice means a tax document issued in accordance with the VAT Act for the Total Price;
1.7 We means DHD (EUROPE) LIMITED, branch office Bratislava, with its registered office at Podjavorinskej 4, 811 03 Bratislava, Company ID: 35899077, Tax ID: 2021888231, VAT ID: SK2021888231, registered according to §4 (from 15.3.2006), e-mail: info@petimune.sk, phone number: +421 910 944 572, legally referred to as the Seller;
1.8 Order means your irrevocable proposal to conclude a Purchase Agreement for Goods with Us;
1.9 Goods means all products available for purchase in the E-shop;
1.10 User Account means the account created based on your provided information, which allows storing the entered data and keeping the history of ordered Goods and concluded contracts;
1.11 You means the person purchasing on our E-shop, legally referred to as the Buyer;
1.12 Contract means the purchase contract concluded based on a duly completed Order submitted through the E-shop, and it is concluded at the moment when you receive our Order confirmation.
2. GENERAL PROVISIONS AND NOTICE
2.1 Goods can only be purchased through the E-shop interface.
2.2 When purchasing Goods, you are required to provide us with correct and truthful information. We will consider the information you provide during the order process to be correct and truthful.
3. CONCLUSION OF THE CONTRACT
3.1 The Contract can only be concluded in the Slovak language.
3.2 The Contract is concluded remotely through the E-shop, and you bear the costs of using remote communication means. However, these costs do not differ from the basic rates you pay for using such means (mainly for Internet access), and you will not be charged any additional fees beyond the Total Price. By sending the Order, you agree to the use of remote communication means.
3.3 To conclude the Contract, you must create an Order proposal in the E-shop, which must include the following details:
a) Information about the Goods you wish to purchase (you select the Goods by clicking “Add to Cart”);
b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price, and desired delivery method of the Goods. These details are filled in automatically in the Order proposal based on your selected Goods and delivery method;
c) Your identification data required for delivery of the Goods — especially name, surname, delivery address, phone number, and e-mail address;
d) In the case of a Contract for recurring deliveries, information on how long the Goods will be supplied to you.
3.4 During the order creation process, you may modify and review the data at any time before submitting it. After checking, by clicking “Order with obligation to pay,” you create the Order. Before clicking this button, you must confirm that you have read and agreed to these Terms; otherwise, the Order cannot be created. The confirmation and consent are made by checking a box. After clicking the button, all the entered information is sent directly to Us.
3.5 We will confirm your Order as soon as possible after receiving it, by sending an e-mail to your address provided in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order, the Contract between Us and You is concluded. The Terms effective on the date of ordering form an integral part of the Contract.
3.6 There may be cases where we cannot confirm your Order, for example, when the Goods are unavailable or you order more pieces than allowed. You will always be informed of the maximum quantity in advance. If we cannot confirm your Order, we will contact you and send a modified offer. The Contract is concluded when you confirm this new offer.
3.7 If an obviously incorrect Price appears in the E-shop or in the Order due to a technical error, we are not obliged to deliver the Goods at that Price, even if you have received an Order confirmation. We will contact you immediately and offer a new Contract with the correct Price. The new Contract is concluded when you confirm it. If you do not confirm it within 3 days, we may withdraw from the Contract. An obvious price error means, for example, a missing or extra digit or a Price not corresponding to the usual market value.
3.8 Once the Contract is concluded, you are obliged to pay the Total Price.
3.9 If you have a User Account, you can place an Order through it. You are still responsible for verifying the correctness and completeness of pre-filled information.
3.10 Sometimes, we allow the use of a discount for Goods. To apply a discount, you must enter the discount information into the designated field during the Order process.
4. USER ACCOUNT
4.1 Based on your registration, you can access your User Account in the E-shop.
4.2 You must provide correct and truthful information and update it when changes occur.
4.3 Access to the User Account is protected by a username and password. You must keep these credentials confidential. We are not responsible for misuse.
4.4 The User Account is personal and must not be shared with third parties.
4.5 We may cancel your User Account if it remains inactive for more than 2 years or if you violate your obligations.
4.6 The User Account may be temporarily unavailable due to maintenance.
5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE
5.1 The Price is always stated in the E-shop, in the Order proposal, and in the Contract. In case of discrepancies, the Price stated in the Order proposal shall prevail. The proposal also specifies the Shipping Price or conditions for free shipping.
5.2 The Total Price includes VAT and all statutory fees.
5.3 You must pay the Total Price after concluding the Contract and before receiving the Goods. You can pay as follows:
a) Bank transfer – payment details will be sent with the Order confirmation. Payment due within 3 days.
b) Online card payment – processed via the Stripe gateway (terms at stripe.com), payment due within 2 days.
c) Cash on delivery – payment upon delivery of Goods.
5.4 The Invoice will be issued electronically after payment and sent to your e-mail; it will also be included in the package and available in your User Account.
5.5 Ownership of the Goods passes to you after full payment and receipt. For bank transfers, payment is deemed complete upon crediting our account.
6. DELIVERY OF GOODS, TRANSFER OF RISK
6.1 The Goods will be delivered by your chosen method — via DPD courier.
6.2 Delivery is available only within Slovakia and the Czech Republic.
6.3 We will deliver the Goods promptly, no later than 30 days from contract conclusion. In case of delay, you will be notified by e-mail and may choose to cancel the order.
6.4 Upon delivery, you must check the package integrity and immediately report any damage to the courier and to us. If the packaging shows signs of tampering, you are not obliged to accept the Goods.
6.5 You must accept the Goods at the agreed place and time. If you fail to do so, we will inform you via e-mail where and how long you can collect them, or arrange redelivery at your cost. Repeated failure to collect gives us the right to withdraw from the Contract.
6.6 If redelivery occurs for reasons on your side, you must cover the additional costs, payable within 14 days of e-mail notification.
6.7 Risk of damage passes to you upon receipt. If you fail to accept the Goods (except for justified refusal under 6.4), the risk passes at the time you could have accepted them.
7. LIABILITY FOR DEFECTS
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8. WITHDRAWAL FROM THE CONTRACT
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9. COMPLAINTS AND INQUIRIES
9.1 As a consumer, you may submit complaints or inquiries in writing by e-mail to info@petimune.sk.
9.2 You will be informed about the outcome by e-mail.
9.3 The supervisory authority is Slovak Trade Inspection (SOI) – Bratislava Region Inspectorate, Prievozská 1325/32, 821 05 Ružinov, tel.: 02/582 722 03.
9.4 If you are not satisfied with the resolution, you may submit a complaint electronically via the platform at https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.