1. Controller and Contact Information
We are DHD (EUROPE) LIMITED, branch office Bratislava, with its registered office at Podjavorinskej 4, 811 03 Bratislava, Company ID: 35899077, Tax ID: 2021888231, VAT ID: SK2021888231, registered according to §4 (from 15.3.2006), e-mail: info@petimune.sk, phone: +421 910 944 572, legally referred to as the Controller (“we”, “us”, “our”).
We are responsible for the processing of your personal data in connection with your use of our website www.dhdeurope.sk and related e-shop services.
2. Personal Data We Collect
We collect and process personal data necessary for providing our services, ensuring the functionality of the e-shop, fulfilling contractual obligations, and complying with legal requirements.
We may collect the following categories of personal data:
Identification data: name, surname, company name (if applicable)
Contact details: address, email, phone number
Payment details: bank account, payment method, transaction identifiers
Order details: purchased goods, delivery preferences, order history
Technical data: IP address, device type, browser information, cookies
Communication data: messages and correspondence with our support
3. Purpose and Legal Basis of Processing
We process your data only when it is legally justified and necessary for:
Performance of a contract – to process your order, deliver goods, handle payments, and provide customer support.
Legal obligations – to comply with accounting, tax, and consumer protection laws.
Legitimate interests – for analytics, improving our website, preventing fraud, and direct marketing to our customers.
Consent – for newsletter subscriptions, marketing emails, and optional cookies (you may withdraw your consent at any time).
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above:
Order and billing data: 10 years (for accounting purposes)
Customer communication: 3 years
Marketing and newsletter data: until consent is withdrawn
Technical logs (cookies/IP): 1 year, unless required longer for security purposes
5. Sharing of Personal Data
We may share your data with trusted partners and processors who help us operate our business:
Delivery companies (e.g., DPD) – to deliver your orders
Payment providers (e.g., Stripe, PayPal) – to process payments
IT and hosting providers – to ensure functionality and maintenance of our e-shop
Accounting and legal service providers – to comply with legal obligations
All processors are contractually bound to protect your data according to GDPR and act only on our documented instructions.
6. Transfer of Data Outside the EU
Your personal data is generally processed within the European Union.
In cases where data may be transferred outside the EU (e.g., via third-party service providers), we ensure adequate protection through EU Standard Contractual Clauses or equivalent safeguards.
7. Your Rights
You have the following rights under GDPR:
Access – to know what data we process and obtain a copy.
Rectification – to correct inaccurate or incomplete data.
Erasure (“right to be forgotten”) – to delete your data if no longer needed.
Restriction of processing – to limit how we use your data.
Data portability – to receive your data in a structured format.
Objection – to object to processing based on legitimate interest or for marketing purposes.
Withdrawal of consent – for data processed based on consent (e.g., newsletter).
To exercise any of these rights, please contact us at info@petimune.sk.
8. Cookies and Tracking Technologies
Our website uses cookies to ensure its proper functioning, improve user experience, and analyze traffic.
Essential cookies – necessary for the website’s operation.
Analytical cookies – to help us improve our services (e.g., Google Analytics).
Marketing cookies – used only with your consent for personalized ads.
You can manage or disable cookies in your browser settings or through our cookie consent banner.
9. Newsletter and Marketing Communication
If you subscribe to our newsletter, we will process your e-mail address based on your consent.
You can unsubscribe at any time by clicking the “Unsubscribe” link in the email or contacting us at info@petimune.sk.
10. Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
Your data is stored on secure servers, and all communication is encrypted via HTTPS/SSL.
11. Supervisory Authority
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (ÚOOÚ SR):
Hraničná 12, 820 07 Bratislava 27, Slovak Republic
Website: www.dataprotection.gov.sk
12. Updates to this Policy
We may update this Privacy Policy occasionally.
All updates will be published on our website, and the effective date will be adjusted accordingly.