Privacy Policy

Data Protection Declaration

Unless otherwise specified below, providing your personal data is neither legally nor contractually required, nor necessary for concluding a contract. You are not obliged to provide your data. However, if certain data is required for processing an inquiry, order, delivery, or contractual relationship, failure to provide it may prevent us from delivering the requested service.

“Personal data” means any information relating to an identified or identifiable natural person.

1. Data Controller

The controller responsible for data processing is:

DHD(Europe)
Podjavorinskej 4
811 03 Bratislava
Slovak Republic

Email: info@dhdeurope.com

2. Applicable Law

This Privacy Policy is governed by the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws of the European Union and the Slovak Republic.

3. Server Log Files

You may use our website without actively submitting personal data.

Each time our website is accessed, certain technical data may automatically be transmitted by your browser and stored in server log files. This may include:

• visited page
• date and time of access
• IP address
• browser type and version
• operating system
• amount of data transferred
• referring website
• internet service provider

Processing is carried out on the basis of Art. 6(1)(f) GDPR, due to our legitimate interest in ensuring the secure, stable, and efficient operation of our website.

4. Contact by Email or Contact Form

If you contact us by email or through a contact form, we process the personal data you provide, such as:

• name
• email address
• company name, if applicable
• telephone number, if provided
• message content

The purpose of processing is to respond to your enquiry.

If your enquiry relates to a contract or pre-contractual measures, processing is based on Art. 6(1)(b) GDPR.
For general enquiries, processing is based on Art. 6(1)(f) GDPR, our legitimate interest in responding to your request.

Your data will be deleted once the enquiry has been completed, unless statutory retention obligations apply or further processing is legally permitted.

5. Customer Accounts

If our website offers customer accounts, we collect and process the data required to create and manage the account.

Processing may include:

• name
• company name
• billing and delivery address
• email address
• telephone number
• login details
• order history

Processing is carried out on the basis of Art. 6(1)(a) GDPR, if you voluntarily create an account and give consent, or Art. 6(1)(b) GDPR, where the account is necessary for order processing.

You may request deletion of your customer account at any time, unless legal retention obligations prevent immediate deletion.

6. Orders and Contract Processing

When you place an order, we process personal data necessary to fulfil and process the order, including:

• name
• company name
• billing address
• delivery address
• email address
• telephone number
• payment information
• order details

Processing is necessary for the performance of a contract and is based on Art. 6(1)(b) GDPR.

Where required, your data may be shared with:

• logistics and shipping providers
• payment service providers
• accounting providers
• IT service providers
• customer support providers
• authorities, where legally required

Only the minimum necessary data is transferred.

7. Shipping Providers

For delivery purposes, we may transfer your name, delivery address, telephone number, and email address to shipping providers.

If you consent to receive delivery notifications directly from the carrier, your email address and/or telephone number may be transferred for this purpose.

Processing is based on:

• Art. 6(1)(b) GDPR for delivery of your order
• Art. 6(1)(a) GDPR where separate consent is required for tracking notifications

You may withdraw consent at any time.

8. Payment Providers

If payment services are used on our website, your payment data may be processed by the selected payment provider.

Depending on the available payment options, this may include providers such as:

• PayPal
• bank transfer providers
• card payment providers
• other payment processors

Payment processing is based on Art. 6(1)(b) GDPR, as it is necessary for contract fulfilment.

The relevant payment provider is independently responsible for its own data processing practices.

9. Newsletters and Marketing Communication

If you subscribe to our newsletter or marketing communication, we process your email address and, where provided, your name and company details.

Processing is based on your consent under Art. 6(1)(a) GDPR.

You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Existing Customer Marketing

Where legally permitted, we may use your email address obtained in connection with a sale to inform you about similar products or services.

Processing is based on Art. 6(1)(f) GDPR, our legitimate interest in direct marketing.

You may object to this use at any time.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device. Some cookies are technically necessary for website functionality. Others may be used for analytics, marketing, or improving user experience.

You can manage or delete cookies through your browser settings. Disabling cookies may limit website functionality.

12. Technically Necessary Cookies

Technically necessary cookies help provide basic website functions, such as:

• page navigation
• secure access
• shopping cart functionality
• language settings
• consent management

Processing is based on Art. 6(1)(f) GDPR, our legitimate interest in operating a functional and secure website.

Where consent is required under applicable ePrivacy rules, processing is based on your consent.

13. Consent Management

If we use a cookie consent tool, it records your cookie preferences and stores proof of consent or refusal.

Processing is based on Art. 6(1)(c) GDPR, compliance with legal obligations, and Art. 6(1)(f) GDPR, our legitimate interest in legally compliant consent management.

14. Analytics and Tracking Tools

Our website may use analytics tools such as Google Analytics or similar services to understand how visitors use the website and to improve our content and services.

These tools may process:

• IP address
• browser information
• device information
• visited pages
• time spent on pages
• referral sources
• interaction data

Where required, analytics tools are used only with your consent under Art. 6(1)(a) GDPR.

You may withdraw your consent at any time through the cookie settings.

15. Online Advertising and Remarketing

We may use advertising tools such as Google Ads, Meta Pixel, or similar technologies to measure advertising performance and show relevant content.

These tools may collect information about your interaction with our website and advertisements.

Processing is carried out only with your consent, where legally required, on the basis of Art. 6(1)(a) GDPR.

You may withdraw consent at any time.

16. Social Media Plugins and Links

Our website may include links or plugins from social media platforms such as Facebook, Instagram, LinkedIn, or YouTube.

If you use such services, your personal data may be transferred to the respective platform provider. The provider may combine this data with your user account if you are logged in.

Use of such plugins is based on your consent, where required under Art. 6(1)(a) GDPR.

Please refer to the privacy policies of the respective platforms for further information.

17. Embedded Videos

Our website may embed videos from providers such as YouTube or Vimeo.

When you play an embedded video, your IP address and usage information may be transmitted to the video provider.

Where required, this processing takes place only with your consent under Art. 6(1)(a) GDPR.

18. Hosting and Content Delivery Networks

We may use hosting providers and content delivery networks to ensure secure and efficient website delivery.

Processed data may include:

• IP address
• server log files
• browser information
• website access data

Processing is based on Art. 6(1)(f) GDPR, our legitimate interest in reliable, secure, and fast website operation.

19. Transfer of Data Outside the EU/EEA

Where personal data is transferred outside the European Union or European Economic Area, we ensure that appropriate safeguards are in place, such as:

• an EU adequacy decision
• Standard Contractual Clauses
• additional technical and organizational safeguards where required

For transfers to certified US providers, the EU–US Data Privacy Framework may apply where applicable.

20. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Where data relates to contracts, accounting, tax, or commercial records, it may be retained in accordance with statutory retention periods.

After expiry of the applicable retention period, the data will be deleted or anonymized.

21. Your Rights

Under the GDPR, you have the following rights:

• right of access — Art. 15 GDPR
• right to rectification — Art. 16 GDPR
• right to erasure — Art. 17 GDPR
• right to restriction of processing — Art. 18 GDPR
• right to data portability — Art. 20 GDPR
• right to object — Art. 21 GDPR
• right to withdraw consent at any time — Art. 7(3) GDPR

To exercise your rights, please contact us at:info@dhdeurope.com

22. Right to Object

If we process your personal data based on legitimate interests under Art. 6(1)(f) GDPR, you have the right to object at any time on grounds relating to your particular situation.

If your data is processed for direct marketing purposes, you may object at any time without giving reasons.

23. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your personal data is processed unlawfully.

The supervisory authority in Slovakia is:

Office for Personal Data Protection of the Slovak Republic
Námestie 1. mája 18
811 06 Bratislava
Slovak Republic

Email: statny.dozor@pdp.gov.sk
Website: dataprotection.gov.sk

The authority lists this Bratislava contact address and public enquiry email on its official contact page. (Data Protection)

 

24. Amendments to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, technical developments, or our services.

The latest version will always be available on our website.

Last updated: April 2026