Terms & Conditions

Summary

Terms & Conditions are boring but important. We are fair players and an ethical business, but it is essential to specify what we mean by that. We are also very approachable, so any time you have any problems or issues, please do not hesitate to www.dhdeurope.com/contact and we will do our best to sort things out. By placing an order with us you are agreeing to the following Terms and Conditions:

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Placing Orders

You agree that we can store your personal information such as your name, address, telephone number, email etc., and use contact info such as email and telephone strictly for order-related issues. We will not use contact info for marketing purposes unless you have opted in to our newsletter which we occasionally send out via email.

All personal information is kept strictly private and we never sell or exchange customer information with other companies or individuals, nor with government organisations unless legally required to do so. We follow strict regulations of GDPR.

Please note that we do NOT store card payment details. When you enter card payment information on our website, it is actually being entered directly into the COMGATE www.comgate.cz payment gateway, which means that nobody (not even us) has access to your full payment card details. This makes our online order process extremely safe for you.

Also, to order goods from us, either online or by telephone, you must be at least 18 years of age, and use a credit card or payment information that you are authorised to use. You are also responsible for ensuring the accuracy of the details provided during the automated ordering process. (Don't worry if you make a mistake, just let us know immediately so we can correct it.)

If you are paying by bank transfer, please ensure the full invoice amount is credited to our bank account. This means arranging with your bank to pay both the transfer and recipient fees. Orders that are not paid in full will not be sent out. (We will, of course, refund under-payments, although we will not cover any bank transfer fees or currency exchange costs with bank transfer refunds.)

We also reserve the right to cancel and refund orders, as per our refund policy below, without explanation.

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Delivery Information

Orders placed before 1 pm on a business working day (usually Monday to Friday) are generally sent out the same day. Orders placed after 1 pm, or on weekends or holidays, are generally sent out the next business working day. Please note that expected delivery times apply from the date of dispatch, not from the date the order is placed online. So for orders placed after 1 pm, the delivery speed will apply from the dispatch date (the next business day) and not the order date.

All orders are sent by DHL. If you would like a faster delivery method than the one we would normally assign to your order size, please ring us to arrange for a more expedited delivery, which will require an additional payment.

For more information on delivery, please visit www.dhdeurope.com/delivery.

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Returns and Refunds

If you have received an item or items that you did not order, or received items that were damaged or faulty, please let us know ASAP and return them to us within a 30-day period so we can send you the correct or replacement item/s. We will of course refund you the return postage in full. (You can also request a refund instead of replacement if you wish.)

If you have just changed your mind about an order (no problem!), please let us know ASAP and return any items you do not want within a 30-day period in a re-saleable condition (items must be unopened, seals intact, and all packaging must remain in pristine re-saleable condition) for a full refund less the original postage and packing charge. Please make sure that you send items back securely packed and by an insured service, as we cannot refund items lost or damaged during the return transit. (On request, they will be sent back to you.)

For partial returns, volume, bundle and other special-offer discounts will not apply to product kept, unless goods are being returned because they are faulty. Therefore, after the refund you will end up paying what you would have if you had bought only the items that you are keeping.

We issue refunds as soon as we receive return goods, although they may take up to a week to process through to the customer's credit card.

Please note that refunds for international orders will not include shipping costs for orders returned to us due to unpaid customs charges or because the products are not legal to import into your country. So please check, before placing international orders, whether the products you are ordering can be imported, and what customs charges are likely to be.

If you have paid by bank transfer, we will transfer the money back to you, although we will not cover any bank transfer fees or currency exchange costs.

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Back Orders

If an item you ordered is not in stock and has been back-ordered, we will inform you immediately by email. You can cancel your order for a full refund if you do not wish to wait. We generally don't like keeping someone's money without sending out goods, so unless the products are definitely available shortly, we will look to refund you and then inform you when products are available.

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Online Security

Please note that you will need a modern browser supporting SSL encryption to use our 2048-bit encryption-protected service. Browsers are free and you can choose from Chrome, Firefox, Internet Explorer, Opera or any other equivalent software.

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Price and Payment

All prices on our website are quoted in € EUR.

The price of the goods is the price quoted on the website on the date the order is received and will include Value Added Tax (VAT) at 19%.

By placing an order, you consent to payment being charged to your credit card account, as provided on the order form.

We reserve the right, without notice, to increase item and delivery prices. This is usually to reflect extra carriage costs. We will never, however, charge any extra money on a credit/debit card without first seeking your permission. If you do not wish to pay the extra carriage costs, we will refund you in full and cancel your order.

Special promotions are valid as long as stocks last.

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Website Errors & Omissions

Very, very occasionally, product details and prices are entered incorrectly on this website. We reserve the right, without notice, to amend incorrect prices and to cancel orders (with full refund) for orders made on those incorrect prices. (Usually we just let it go if our loss is not too great.) Any over-payments customers are found to make will be immediately refunded.

Also, product labels and packaging can change over time, so that occasionally we have an old picture of a product on the website until a new one is available. If the packaging is totally different, of course we will not use an old picture.

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Reselling and International Marketing

If you resell any of the products you buy from us, please check with us first before marketing them internationally. We have specific distribution rights for many of them which means that we cannot supply them to customers marketing them internationally. This is especially relevant if you are reselling on a global mass-marketing platform such as eBay, Amazon or similar sites. Also, please do not make any medical claims for our products as they are categorised as food supplements.

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Queries and Complaints

We aim to respond to e-mailed, faxed and written queries within 24–48 hours, except weekends and Bank holidays. In respect of complaints, we will consider the nature of the complaint and contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done. (Usually we respond in just a few days unless the complaint is complex and requires investigation.)

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General

By placing an order, you are accepting that this sales transaction is to be governed by the law of Slovakia and subject to the jurisdiction of the Slovak Courts. None of the above affects your normal statutory rights.

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Disclaimer

DHD(Europe) makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided "as is", and is not intended as medical advice. Its intention is solely informational and educational purposes only. Please consult a medical or health professional should you need medical advice.

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Copyright

DHD(Europe) also makes no warranties or representations of any kind that the services provided on this website will be uninterrupted, error-free or that the website of the server that hosts the website is free from harmful computer code. We do, however, endeavour to keep our server software up-to-date and secure, and do not store payment details on our servers. In no event shall DHD(Europe), its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law.

All materials on this website are the copyright of DHD(Europe) with all rights reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of DHD(Europe).

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Registered Office and Company Number

DHD(Europe) Ltd. is a member of Daiwa Pharmaceutical Co. Group in Japan and the trading name is DHD(Europe) Ltd., which is registered at:

Head Office: Wellington House, East Road Cambridge, CB1 1BH, UK
Branch Office: Podjavorinskej 4, Bratislava 81103, Slovakia.
The Company Number is 35899077 and the VAT Registration is SK2021888231.
If you need to send us mail, please use our shop address which is DHD(Europe) oz Podjavorinskej 4, Bratislava 81103, Slovakia.

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None of the above Terms & Conditions affect your Statutory Rights

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

These DHD Europe Terms and Conditions apply to all transactions made through our official website.

If you have any questions regarding these DHD Europe Terms and Conditions, please contact us via our official contact page.

Thank you!